FAQ 

01

How much does the data entry service cost?

For data entry services, we charge by the record based on the number of fields and characters per record. We find our rates to be competitive nationally. Depending on the project, an alternative option to the piece rate is a clerical hourly rate. 

A combination of highly skilled, experienced operators, a management team to perform quality control measures against the data and programs built and designed for high speed and accurate data entry allow Forr’s to provide the customer with highest quality data at affordable rates. Volume, turnaround needs, type of data are all taken into consideration when developing the record rate fee.

Our clients find our rates to be fair and competitive with both the domestic and overseas rates.  Contact our sales representative to get a quote on your project.

02

Is accuracy guaranteed?

We guarantee an accuracy of up to 99.97% for fields that are verified. Verification is a blind-double key by a 2nd operator. The result is that every character in the record is keyed twice by two operators. While in verify mode, each character is checked and compared against the original data. Characters that do not match the original data will cause the program to sound an alarm and lock the keyboard forcing the verifier to key the data a third time. Only the best operators become verifiers – the best is defined as the most efficient keyers that can turn the project around quickly, accurately and can pick up on the rules of the job easily.


If work is not verified there is a guarantee of 97% accuracy. All work goes through quality control measures. Written instructions are created for all projects as well as help lines on the data entry screen. After the keyer has completed her batch of work shift supervisors or data entry managers will check records in her batch for data integrity and to be certain that the operator is following and applying the rules and specifications of the project. A combination of programming attributes and edits that protect the fields, experienced managers and operators produce highly accurate data turned around within the project timeline.

03

What can we expect for turnaround on our project?
 

Turnaround is directly affected by the volume of the job. If the assignment has a high priority, this must be noted during the quoting of the job. The project will be quoted with the service fee and the turnaround schedule. 30 years of experience provide Forr’s with accurate tools to determine the duration of an assignment. Once the assignment is in the workflow queue it is carefully monitored. Stats are collected several times throughout the day to monitor operator progress and to keep the assignment on course.

What can we expect for turnaround on our project?
 

Turnaround is directly affected by the volume of the job. If the assignment has a high priority, this must be noted during the quoting of the job. The project will be quoted with the service fee and the turnaround schedule. 30 years of experience provide Forr’s with accurate tools to determine the duration of an assignment. Once the assignment is in the workflow queue it is carefully monitored. Stats are collected several times throughout the day to monitor operator progress and to keep the assignment on course.

04

Can Forr's key from paper?  Can Forr's key from image files?  Does Forr's offer a service to scan hardcopy documents?

Forr’s has the ability to key from both paper and image. The data entry software used by Forr’s was designed to provide an efficient and accurate method of keying data to be easily integrated into the customer’s database. The keyboard is reconfigured to allow heads down data entry from paper at an operator’s fullest capacity. Forr’s also has the ability to key from scanned images using a split – screen  configuration. Forr’s also provides a service to scan your hardcopy documents to image files for archival purposes or more complex database searches.

05

What type of documents can Forr's process?

Following is the list of documents that Forr’s has the capability of processing:


•Medical Books & Journals
•Legal Books & Journals
•Financial publications
•Technical and Science Books (involving math equations, tables)
•Employee Manuals
•Dictionaries
•Biographies
•Novels
•BackOffice
•Mail Order
•Insurance Forms
•Catalogs
•Magazines
•Surveys
•Applications
•Petitions
•Contact Lists
•Names & Addresses
•Manufacturing Catalogs
•Shipping Labels
•General Office Documents
•Medical Forms
•Education Documents
•Shipping Forms
•Invoice Processing
•Medical Claims Processing
•Loan Application Processing
•Opinion Research and Survey Processing

Business Process Automation
•Web Forms
•Forms Processing
•Directories
•Inventory
•Database Entry for database driven WebSites
•Generate Labels

06

How can our company get scanned files to Forrs?  How will Forr's get scanned files back to our company?

Forr’s can either provide you an ftp address to upload the image files and send you data back via email or ftp. You can also send us data on CD's via USPS or courier of your choice at our Pennsylvania office. Your company may also provide Forr’s with an FTP site to log-in and collect the documents.

07

Can Forr's provide forms processing services?  Can Forr's OCR our data?

We use OCR only in cases where image files are scanned in a similar format and there can be an accuracy of 60% or more form the OCR files. If a document is OCR’d there is a thorough check of each record where quality editors will clean-up all suspect characters.

08

What is the turnaround time?

We can offer a turn around time of 12-48 hours depending on your requirements. An analysis of the project is performed at the time of collecting information on the assignment for the quote. Volume, type of data and client’s urgency are all taken into consideration.

09

What measures are currently in place at Forr's for Data Security?

Forr’s service bureau model is based on data security and confidentiality. We have put into place both technical and procedural policies for data security that guarantees maximum data protection. There is a security policy in place that is distributed to all staff members. All the employees are bound by confidentiality agreements and there is immediate termination clause for even a minor breach. Please see our security page for more detailed information on the topic.  Forr's is PCI Compliant.

10

How do projects get billed?  Payment Methods?

If you are a first time customer of Forr’s there is a 50% deposit required at the start of the project The remaining balance will be billed at the close of the project. If it is a high volume assignment, the billing may occur weekly. If it is a high volume assignment, Forr’s may request a deposit at the start of the project. A typical job with a long standing customer would get billed at the completion of the assignment. Projects are typically billed on a per record basis. Billing will include the record count multiplied by unit price and any additional line items that are specific to your project. Payment is expected within 1 month of the invoice data.

Payments can be made either by Check or through the PayPal Service.

11

Are there any set-up fees? Database creation fees?

We don't charge anything for database creation or for any specific database output if the work volume is for more than 10,000 records coding and the database has simple requirements. For smaller volume or complex survey work, there is a set-up fee and the cost will be provided to you after a review of the details of the assignment. There may also be additional charges for Access database creation. There is never a fee for ASCII, delimited or Excel outputs for any volume of work.

12

Is it possible for our company to test the services at Forr's?

Absolutely! It is part of the process to test all assignments. Once Forr’s receives confirmation on an assignment, the data entry template is created and sample records are data entered and forwarded to the contact person at your company for review and approval.

13

How do I contact Forr's?

Please email any inquiries about our services to jacqueline@forrs.com or call us at 215.538.7300. We will be more than happy to talk to you about your project needs.

© 2017 by FORRS DATA CURATOR. All rights reserved

 Keypunching Service

 

T:  1 (215) 538 7300
E:  DATACURATOR@FORRS.COM
  • Wix Facebook page
  • Wix Twitter page
  • Wix Google+ page

FORR'S KEYPUNCHING SERVICES, INC.​

292 Main Street

Harleysville, PA  19438